You can collect your tickets free of charge from any National Rail station that has self-service ticket machines - it doesn't have to be your journey departure station, so if another station is more conveniently located, you can collect your tickets from there instead.
You only need to allow 15 minutes after booking online for the tickets to be available for collection from a self-service ticket machine. However, during peak hours, the stations will be busier so please allow sufficient time to collect your tickets before your journey.
Here's how to collect your tickets from a self-service machine:-
You must have the same credit/debit card that you used to make your booking when you collect your tickets from the self-service machine. If your payment card has been replaced since you made your booking, you should contact MyTrainTicket before your journey
Take a print-out of your booking confirmation with you, but note that this does not give you entitlement to travel - you must always collect your tickets before travel
If you have problems collecting your tickets from the self-service ticket machine, please go immediately to the station booking office. Upon production of your booking confirmation print-out and the same credit/debit card that you used to make your booking, station staff should be able to issue your tickets. If the station is unattended, please call our customer services team on 0906 210 1800*, before your train departs.
* Calls cost £0.25/min