Contact Us

How to get in touch

If you do not already have a booking with MyTrainTicket and would like help purchasing a ticket, please contact us.

If you have an enquiry about an existing booking with MyTrainTicket, please choose an option below which is appropriate to your booking.


You can call us on 0333 772 1610 Our support team are available to take your call 5 days a week from 8.30am until 6.00pm.

If you have an urgent matter to address outside of the hours mentioned above, please leave a message on our voicemail and/or email us at where one of our operatives will acknowledge and action as soon as possible.

Standard charge from a BT landline. Calls from other operators and from outside the UK may cost more.

Alternatively, please visit our help and support pages or FAQs for more information.


Ask us a question by emailing at or if refund related, . If you require immediate assistance then we recommend calling.

* Savings not available on all routes. Savings only available on Advance fares.

† Fares sourced from Prices based on cheapest available one way Standard Class Advance ticket, excluding booking fees. Prices are based on payment with a debit card and ticket collection from the station. Saving calculated against cheapest fare available on the day.