Train Ticket Enquiries
Contact Us – if you purchased after 12:00 3rd July 2013.
From midday on 3rd July 2013 the MyTrainTicket booking engine will be powered by www.thetrainline.com.
If you have a customer service enquiry about a booking made after this time please see the details below. If you purchased before this time please click here.
Phone
You can call us on 0871 244 1545*. Our support team are available to take your call 7 days a week, from 8am until 10pm.
*Calls to this number cost 10p per minute from a BT landline. Calls from other operators and from outside the UK may cost more.
Alternatively, please visit our help and support pages or FAQs for more information.
Forum
Visit our new customer forum – we’ve got a team of experts ready to give advice on getting you the best tickets.
Online
Did you know amending your journey or the cancellation of tickets can be completed online by logging into My Account.
Ask us a question using our web form. If you require immediate assistance then we recommend calling.
Post (for the return of unused tickets)
If you’ve requested a refund or made a change to your ticket and have been asked to return your unused tickets, please use the following address. For any other enquiry please first contact us using one of the methods listed above.
PO Box 23972, Edinburgh, EH3 5DA