Passenger assistance

Passenger assistance

If you require assistance on your journey, such as a wheelchair ramp or help getting onto or off a train, you should arrange this directly with the train operating company after booking your rail ticket. Train operating companies require at least 24 hours’ notice in order to arrange assistance, so please contact them as soon as possible to ensure help can be provided.

Please refer to the details on the National Rail website for train operators’ contact numbers.


* Savings not available on all routes. Savings only available on Advance fares.

† Fares sourced from www.MyTrainTicket.co.uk. Prices based on cheapest available one way Standard Class Advance ticket, excluding booking fees. Prices are based on payment with a debit card and ticket collection from the station. Saving calculated against cheapest fare available on the day.