National Rail Accredited

    Contact us - if you have purchased before 12:00 3rd July 2013

    If you have purchased on before midday on 3rd July 2013 please direct all customer service enquiries to the below contact details. If you have purchased after this date please click here.

    By phone

    If your booking reference begins with WEB000 and you have an enquiry about your booking made before 12:00 on 3rd July 2013 please call 0906 210 1800*.

    *Calls cost £0.25/minute. Calls from other operators and mobile phone networks will vary.

    By email

    Alternatively email us at

    If you would like a refund for a ticket purchased before this date,  please email


    If you are applying for a refund, please print and complete this refund form. Please submit your refund form to the address detailed on page 2 of the form. 

    Please note: If your refund relates to a booking which was made after 12:00 (midday) on 3rd July, please click here and follow the refund procedure.

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