How to get in touch...

By phone

If you are having difficulty using the website, please call 0906 210 1800*.

If you have bought a ticket from us already, please make a note of your booking reference number (e.g. 8368) to tell the agent.

For information regarding refunds, cancellations or amendments to your booking please use our online help and support.

*Calls cost £0.25/minute. Calls from other operators and mobile phone networks will vary.

For bookings or timetable enquiries by phone contact us on 0906 203 0000
Calls cost £1.02/minute from BT landlines. Calls from mobiles and other networks may vary. Average call duration is 6 mins. Lines open 0700-2200 daily. Call Centre Service Provider: Journeycall, The Business Park, Laurencekirk AB30 1EY.

By email

Alternatively, for any general enquires please email us at customerservice@mytrainticket.co.uk

If you have a query relating to an existing refund request please email refunds@mytrainticket.co.uk. If you would like to know whether your order is eligible for a refund please complete the online form below.

If your email relates to a booking you have already made, please include your booking reference number (e.g. WEB8368), to help us help you.

To contact our Business Development team please email us at business@mytrainticket.co.uk

By post

If you are returning your completed refund form and tickets, please send them to: MyTrainTicket, PO BOX 3600, Stafford, ST16 9RE

For any other enquiries, please write to: MyTrainTicket, PO Box 491 Tunbridge Wells, Kent TN2 9RE

Please note: your refund application will be delayed if you send it directly to MyTrainTicket.

Refunds

If you have a refund enquiry please fill in the form below remembering to include your Order Reference (WEB000123 found on your confirmation email).Please direct all general enquiries to customerservice@mytrainticket.co.uk.